30-day return window

Avelyra accepts eligible returns within 30 calendar days of delivery. The period begins on the carrier-confirmed delivery date. Requests received after the window may be reviewed at our discretion but are not guaranteed to be approved.

Before you send anything back

Email [email protected] before returning an item. Include the order number, product name, reason for the return and clear photos of the item, packaging and any damage. We will confirm whether the product is eligible, provide return instructions and, when applicable, issue a return reference. Items sent without prior contact may be delayed or declined.

Return eligibility

To qualify, the product should be clean, unused and in the condition received. Return the dryer or styler with its power cord, nozzles, brushes, diffusers, storage accessories and original packaging whenever possible. Hair, dust, heat damage, scratches, cord damage or signs of use can affect eligibility. Every return is inspected when it arrives.

Electrical products and safety review

Do not ship a product with a damaged cord, cracked housing, unusual odor, burn marks or signs of overheating without first contacting support. Such items may require specific instructions and must not be used or connected to power. Keep the plug and cord dry and allow the appliance to cool before packing.

Non-returnable and exception situations

Items that cannot be returned safely due to contamination, severe wear or missing components may be declined after inspection. Customized products, final-sale items and products explicitly marked non-returnable are not eligible unless they arrived damaged, defective or incorrect. A return may also be limited when essential accessories or original parts are missing.

Step-by-step return process

1. Email us within 30 days with the order number and reason. 2. Provide the requested photos or details. 3. Wait for our eligibility review and return instructions. 4. Let the product cool and repack it securely with the accessories we instruct you to return. 5. Use the carrier and tracking method provided or approved by support. 6. Send the tracking number promptly so we can monitor the return.

Return shipping costs

Customers are generally responsible for return shipping unless the product arrived damaged, defective or incorrect. If Avelyra confirms that the return is due to our error, we will provide an appropriate return-shipping solution. Do not deduct return shipping from the order without written confirmation from our team.

Inspection and approval

Returns are inspected after delivery to the return location. We check condition, completeness, serial or identifying details and the reason for return. If the product does not meet the policy, we may decline the return, issue a partial refund or offer to return the item at the customer’s expense, depending on the circumstances and applicable law. We will contact you before taking that step when possible.

Refund method and timing

Approved refunds are normally issued to the original payment method. Processing usually begins within five to ten business days after inspection and approval, although banks and card issuers may require additional time to post the credit. Expedited shipping charges are refunded only when required by law or when the issue was caused by Avelyra. Standard U.S. shipping is free, so no separate standard-shipping charge is normally included.

Damaged, defective or incorrect items

Contact us as soon as possible after delivery. Keep the product and packaging until instructed otherwise, and provide clear photos of the item, power cord, plug, packaging, shipping label and any damage. We will arrange a replacement, refund or other appropriate resolution. Do not attempt an electrical repair or continue using an appliance that smells unusual, sparks, overheats or has a damaged cord.

Exchanges

If you need a different dryer format, attachment kit or styling tool, email us before using the original item. Exchanges depend on availability and may require the original item to be returned first. If the replacement costs more, we will explain any additional payment before proceeding. If it costs less, an approved difference may be refunded.

Order cancellations

We try to accommodate cancellation requests received before processing begins. Email [email protected] immediately if you need to cancel. Once an order has shipped, it must follow the return process rather than cancellation. Refunds for approved cancellations are issued to the original payment method.

Incomplete or missing refunds

If tracking shows that a refund was issued but it has not appeared, first check the original payment account and allow the bank’s stated posting period. Then contact us with the order number so we can provide the transaction reference. We are happy to help investigate, although final posting time is controlled by the payment provider.

Return contact details

Returns must be discussed with support before shipment. Email [email protected] with your order number. Our business address is 204 Alexander Avenue, Nesconset, NY 11767. Please do not send an unapproved return to the mailing address without written instructions.